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Frequently Asked Questions
Shipping and refunds
We dispatch orders within 1–2 business days. UK delivery takes 2–4 business days, and international orders typically arrive within 7–14 business days.
Yes, we accept returns or exchanges within 14 days of delivery. Just email us at Jack@Mountt.co.uk with your order number and reason for return, and we’ll guide you through the process.
Once we receive your return, we’ll process it within 5 business days. Refunds usually appear in your account within 3–5 days after processing.
Yes, tracking and delivery details will be emailed to you as soon as your order is shipped.